IDES Unemployment Insurance Claim Filing FAQ

Where do I file for benefits?
We recommend filing for benefits online at www.ides.illinois.gov.
If you have any questions, contact IDES Claimant Services at (800) 244-5631.

What information do I need to file for benefits?

• Your driver’s license or state ID.
• Social Security number and name as it appears on your Social Security card.
• If you are claiming your spouse or child as a dependent, the social security number, date(s) of birth and name(s) of dependent(s).
• The name of all employers you worked for in the last 18 months; the beginning and ending dates of employment for these employers; the mailing address of each employer; phone number and separation reason for each employer.
• If you are not a U.S. citizen, your Alien Registration information.

How much in benefits will I receive and how long does it last?
Your benefit amount is based on your recent income. The maximum benefit amount is $484 per week. Those who have a qualifying dependent receive an additional amount. Benefits are paid for up to 26 weeks. You will be notified if the federal government approves you for an extension.

When do I certify for benefits?
After filing your claim for unemployment insurance benefits, you will receive a notice titled “UI Finding”. This notice will indicate your first certification date, which is approximately 2 weeks from the date you submit your claim. You will be required to certify your eligibility to receive payment on the date indicated on the notice and every two weeks thereafter in order to receive payment.

How do I certify for benefits?
The best way to certify for benefits is by going online to www.ides.illinois.gov/certify. You can also certify by calling (312) 338-4337.

When do I receive payment and how do I receive it?

After completing your certification and your responses are approved, benefits are received within 2-3 business days. You will be issued a debit card automatically. You may, however, sign up for direct deposit when you file for benefits, or at any point thereafter.

What are Rapid Response Services?
Rapid Response Services are available to employers who are planning or have gone through a permanent closure or mass layoff, or a natural or other disaster, that results in mass job dislocation. The State Dislocated Worker Unit coordinates with employers to provide information to workers and employers about employment and retraining services designed to help participants retain employment when feasible, or obtain re-employment as soon as possible. For more information, visit Rapid Response Services for Businesses or contact your local Illinois workNet Center.

What actions are being taken to address the high volume of calls at IDES claims services line?
IDES hired additional staff and expanded their business hours to vulture the extremely high volume of calls. The caller is advised to try their call again if they get a busy signal. When the call gets through, there will be an average wait of 20-30 minutes before they speak to a specialist.

If a business decides to shut down voluntarily before mandated, will staff be able to qualify for unemployment? 
If a business decides to shut down, employees would be potentially eligible for benefits and are advised to open a claim as soon as possible

Hastings announces opportunity for local governments to benefit from grants aimed to create jobs and improve infrastructure

SPRINGFIELD – Local governments are now able to apply for a portion of nearly $80 million in grants to update critical infrastructure and jumpstart further economic development in the South Suburbs, State Senator Michael E. Hastings (D-Tinley Park) announced Tuesday.

“This grant money serves as an opportunity for local governments to spur economic growth,” Hastings said. “Through this program, DCEO has provided an avenue to both improve critical infrastructure and create jobs in our communities.”

Through a competitive selection process, the Department of Commerce and Economic Opportunity (DCEO) will distribute funding to local governments to support projects that will help generate jobs, expand economic opportunity and encourage new development.

DCEO has allocated $50 million for public infrastructure investments, $16.5 million for regional economic development projects and $13 million to prepare sites for construction. Potential projects also include improvements to utility lines and waste disposal systems, land and building acquisition, and architectural planning and engineering design.

Applications for public infrastructure grants must be submitted by June 30, but others will be accepted on a rolling basis. Available grants, project guidelines and application materials can be found here.

For additional information on these funds, prospective applicants can visit DCEO’s website here. Interested parties can send questions to This email address is being protected from spambots. You need JavaScript enabled to view it. or call 217-785-6174.

Sen. Hastings, Gov. Pritzker announce next steps for Tinley Park Mental Health Center

SPRINGFIELD – After years of negotiations, State Senator Michael E. Hastings (D-Tinley Park) and Gov. JB Pritzker today jointly announced the state has agreed to move forward with a new future for the dormant Tinley Park Mental Health Center.

Since the center’s closure in 2012, negotiations have been ongoing between the Village of Tinley Park and the State of Illinois.

But Sen. Hastings and local officials kept negotiating, knowing it is in the best interest of the State of Illinois and the Village of Tinley Park to develop the property for future economic use.

Sen. Hastings has met with the governor’s office and the Village of Tinley Park to restart negotiations for the effective sale and transfer of the TPMHC site.

“The governor, local officials and I all agree that economic development for our communities should be our top priority,” said Sen. Hastings. “That’s why I found a partner in the Pritzker administration as I worked with the Village of Tinley Park to jumpstart this important effort. The Village of Tinley Park should control their own destiny when it comes to the economic development of the property.”

“After delays spanning several administrations, I’m glad that we are moving forward today to give new life to this property and bring much-needed economic development to the area,” said Gov. Pritzker. “Tinley Park has a bright future, and we’re proud to partner with local stakeholders to revitalize communities across the state.”

Hastings unveils plan to expand sick leave for airline employees

 SPRINGFIELD – State Senator Michael E. Hastings (D-Tinley Park) partnered with Southwest Airlines employees to hold a press conference advocating for the expansion of sick leave for airline employees Wednesday.

“The fact that hardworking individuals are unable to use their earned sick time to care for their loved ones is unacceptable,” Hastings said. “Since this is an issue with federal law, we’re doing what we can at the state level to demonstrate that in Illinois, we put workers and their families first.”

Hastings was joined by Corliss King, a flight attendant for Southwest, who was affected by this in 2017 after her husband was diagnosed with end-stage renal disease. He was hospitalized several times and received various surgeries that left him in need of care at home. Corliss was able to use her own accrued sick time to help care for her husband and children until 2017, when a law was passed that removed coverage for airline employees.

“Airline workers in Illinois are often forced to choose between caring for a sick family member or earning their paycheck,” King said. “Even if a worker has sick days available for use for themselves, there is no requirement that companies allow these days to be used to care for other sick family members. We should not be forced to choose between our job and our loved ones, nor should we be subject to discipline simply because of a family emergency.”

Senate Bill 2294 would expand the Sick Leave Act to permit airline employees the use of earned sick time to care for sick family members.

This legislation awaits a hearing in the Senate Labor Committee.